Ebay's Return system has been very messed up since October of 2018 When they went to Simplified Returns. Write a title and then in the body tell your story.Īgain, I'm very sorry this happened to you. If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961. Just click the big blue box that says Start A Conversation. The best way to contact eBay's customer service team is through their online help center. If you want, if you bring your story to the Ebay Community Seller Forum, there may be a bit more help and advice for you as well. There are no appeals when a seller refunds the buyer. An appeal can only be filed AFTER Ebay has forced a refund to the buyer. At the point you were in this process, an appeal was NOT an option. Now something I noticed is that CSR that said they would file an appeal for you. from publication: Algorithmic Dispute Resolution-The Automation of Professional. However you may want to take all this to Ebay on Facebook and give it a try. Download scientific diagram eBays online dispute resolution centre. I wish I had some way to advise you on how to get your money back, but I really don't. Be aware that disputes must be opened within 180 days of your payment date, and that you and the seller will have 20 days to work things out. In the future I would strongly recommend that you use Ebay for business on Twitter or Facebook for more consistent help. Open a dispute in the Resolution Center within 180 calendar days of your purchase. Consistency when dealing with multiple CSRs is next to impossible. I hear stories like this far more often that anyone would like. Mon Jun 26 02:49:42 am so sorry this happened to you. Glad that it only happened to you 1x in 23 years, sadly for others (like myself) it happens all the timeĩ) CS is staffed by the worlds STUPIDEST people - but dont have pity - the money eBay saved on getting good people is going into Jaimes Golden parachuteġ0) sell on other platforms too - you cant rely on thieves to make a living. eBay Resolution Center, as an online platform, saves merchants from. The San Jose Mafia stole your money - contact the relevant authorities or a lawyer.Ģ) eBay sides with buyers %99 of the timeģ) you have to (though its abit late now), call them 3x a day - they are %100 lazy and shiftless and will NEVER help youĤ) you have the buyers email with all the proof you needĥ) go embarrass them on Facebook and tell them you want a FULL refundĦ) send a copy of it to your local better business bureauħ) send a copy to the local news station - anyone that has a consumer section in itĨ) learn that eBay IS the mafia and that they will (to quote Dr Stone) 1 million percent lie cheat ans steal Resolution Center > eBay Buyer Protection for Buyers How does eBay Buyer Protection. If the buyer still hasn't paid after you've sent the invoice, and it's been more than 4 calendar days since the listing. Select the item you want to send the invoice for and then choose More actions. Don’t proceed with a transaction if a seller asks you to pay using a process absent from eBay’s accepted payments policy.EBay Customer Service Botches All Aspects of a Sel Here’s how to send an invoice to a buyer: Go to your Sold items. Unsafe payment methods: eBay doesn’t allow some payment methods because the payment can’t be traced or recovered if there’s a problem.It’s against eBay policy, and the eBay Money Back Guarantee wouldn’t cover your purchase. They may be trying to get you to pay cash or transfer money to an overseas account, which you should never do. Off-eBay contact or payment: Always be careful if a seller asks for your personal details, such as an email address or phone number.If a deal seems too good to be true, it probably is. We take all reports seriously, but please make sure your claims are accurate. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. For example, one red flag is when items are shipped from China for cheap, as they’re bound to be a knock-off. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. Heavily discounted or sold-out items: Be cautious if a seller has many high-value items at suspiciously low prices, or a stock of hard-to-find goods sold out everywhere else.There may be valid exceptions however, such as tickets to an upcoming event. The longer their listing is on eBay, the greater their chances of being caught - so be cautious when you see one-day listings. Short-duration listings: Fraudulent sellers often want to close a deal ASAP.Here are some warning signs to look out for when shopping on eBay:
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